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  1. Homeylux help centre
  2. Ordering & Payment

Ordering & Payment

Invoice

  • Can I adjust the invoice?
  • What should I do if the invoice is not correct?
  • Where can I get a copy of my invoice?
  • When will I receive an invoice with payment overview?
  • What if I do not pay the invoice?
  • Do I get a credit note?
See all 8 articles

Order status

  • Where can I view my order(s)?
  • How do I know if my order was successful?
  • What if I have not paid the entire invoice?
  • What if I paid too much?
  • What if I do not pay the invoice?
  • Why do I get a payment reminder?
See all 14 articles

Payments & Procedures

  • Is cash on delivery possible?
  • Are there any additional costs I have to take into account?
  • What is the reason my payment did not succeed?
  • My payment cannot be verified, what should I do?
  • In which currency can I make purchases?
  • When will I receive my fee?
See all 16 articles

Edit & Cancel

  • How can I cancel my order?
  • Can I change my delivery address?
  • Is it possible to cancel my order?
  • How can I remove products from my shopping basket?
  • I have passed on an error in my address details, what should I do?
  • Can I change my order?
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